Cloud Contact Centre as a Service is a technology that allows customers to manage multiple channels of communications through a cloud-based application to increase customer and employee experience. Channels of communication include voice, email, SMS/MMS, chat and social media.
An omni-channel CCaaS solution will allow customers and agents to seamlessly move from one form of communication to another without disconnecting from one another. CCaaS solutions can integrate with business-critical applications such as CRMs, ERPs and other databases to act as a centralized knowledge base for agents to work from.
Opportunities to look for:
- Businesses that are sales organizations
- Businesses that provide customer service for a product
- Businesses that have an internal HR Department
- IT help desks for large organizations
- Medical Offices
- Businesses that do seasonal business
Ways Telarus can support you:
Telarus sales engineers are available to join partners on discovery calls with prospects. Engineers can be white-labelled as a member of your own company. Telarus allows you to use the CCaaS Matrix in the Telarus Back Office for supplier features, functionality, and common integrations. You can also schedule a call with supplier representatives by contacting your SPDM to have a more in-depth conversation to learn more about CCaaS suppliers’ offerings.